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Conversational AI Platforms Comparison: Dialogflow vs Wit.ai vs Watson Assistant

November 03, 2021

Conversational AI Platforms Comparison: Dialogflow vs Wit.ai vs Watson Assistant

Are you tired of only having human conversations? Why not let AI join the party? Conversational AI platforms are a great way to automate your customer service, chatbots, and more. But with so many platforms out there, how do you choose the right one? In this post, we'll look at the top three conversational AI platforms and compare them: Dialogflow, Wit.ai, and Watson Assistant.

Dialogflow

Dialogflow, formerly known as API.AI, is a widely-used platform that offers easy integration with other Google products. It allows you to build intelligent chatbots and voice-activated assistants with natural language understanding. Dialogflow is great for small to medium-sized businesses.

  • Pricing: Free for up to 15,000 requests per month or $0.002 per request after that, $15 per agent per month for standard edition (up to 20,000 requests per day), or $400 per agent per month for enterprise edition (unlimited requests).
  • Languages supported: 20+
  • Integration: Google Cloud Platform, Facebook Messenger, Slack, and more.

Wit.ai

Wit.ai is a natural language processing platform that helps developers build chatbots, voice assistants, and more. It offers self-learning capabilities that enable it to understand complex sentences and contexts. Wit.ai is a popular choice for startups and growing businesses.

  • Pricing: Free up to 10,000 API requests per month, 0.0025 USD per API request afterward, additional plans available with custom requirements for Enterprise versions.
  • Languages supported: 14+
  • Integration: Facebook Messenger, Slack, Kik, and more.

Watson Assistant

Watson Assistant is an AI platform that allows businesses to build and deploy conversational agents that integrate with various channels. It provides developers with a long list of features such as built-in data analytics, cloud scripting, and advanced management of the dialogue flow. Watson Assistant is a top choice for large enterprises.

  • Pricing: Free Lite version for up to 10,000 API calls per month, paid plans starting at $120 per month (Basic) with additional features and integrations.
  • Languages supported: 15+
  • Integration: Slack, Facebook Messenger, and many others.

The Verdict

Each platform has its strengths and weaknesses, so choosing the right one depends on your specific needs.

  • Dialogflow is easy to use and ideal for small to medium-sized businesses.
  • Wit.ai provides powerful self-learning capabilities and is suitable for startups and growing businesses.
  • Watson Assistant delivers advanced AI capabilities and is designed for large enterprises.

Whichever you choose, it's worth investing in a conversational AI platform to streamline your customer service and improve customer experience.

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